Troubleshooting — System Information, email problems, payment issues, roles/access, common problems
Troubleshooting VendorHearth Pro
Last Updated: September 23, 2026VendorHearth Pro includes several tools that can help identify problems before more advanced troubleshooting is necessary. When something does not...
Troubleshooting Login, Roles, and Portal Access
Last Updated: September 23, 2026If a vendor or staff member cannot log in, access their dashboard, or open a VendorHearth Pro portal, the problem...
Troubleshooting Applications, Booths, and Waitlists
Last Updated: September 23, 2026Application problems in VendorHearth Pro are often related to event settings, booth capacity, category limits, application status, or the vendor’s...
Troubleshooting Payments and Square
Last Updated: September 23, 2026If a payment is not updating correctly in VendorHearth Pro, first determine whether the problem occurred during the Square transaction...
Troubleshooting Email and Automated Communications
Last Updated: September 23, 2026VendorHearth Pro can generate application updates, payment reminders, requests for information, and other vendor communications. If an email is not...
Troubleshooting Scheduled Tasks, Uploads, and Automation
Last Updated: September 23, 2026Several VendorHearth Pro features depend on WordPress scheduled tasks, file uploads, and automated processes. If reminders, scheduled actions, vendor images,...
Preparing Information for VendorHearth Support
Last Updated: September 23, 2026If you cannot resolve a VendorHearth Pro problem using the knowledge base and System Readiness tools, gathering the right information...