Last Updated: September 23, 2026
At VendorHearth, we want you to feel confident in your purchase. We stand behind VendorHearth Pro and want organizers to have the opportunity to make sure the software works for their needs.
14-Day Refund Policy
VendorHearth Pro purchases are eligible for refund requests within 14 days of the original purchase date.
If you experience a problem with VendorHearth Pro, we encourage you to contact us first. We’ll make a reasonable effort to help troubleshoot the issue and get VendorHearth working properly on your WordPress website.
If VendorHearth Pro does not work as expected or isn’t a suitable solution for your organization, you may request a refund within the 14-day refund period.
When Refunds May Not Be Available
Refunds generally will not be provided for:
- Requests submitted more than 14 days after the purchase date.
- Problems caused by unsupported or significantly outdated versions of WordPress, PHP, or other required software.
- Conflicts caused by third-party themes, plugins, hosting configurations, or custom code that VendorHearth cannot reasonably support.
- Abuse of the refund policy, including repeated purchases and refund requests.
- Services performed separately from the VendorHearth Pro software license, such as custom development, website design, configuration, or consulting services, unless otherwise agreed in writing.
Nothing in this policy limits any refund, cancellation, or other consumer rights that cannot legally be waived under applicable law.
License Renewals
VendorHearth Pro licenses are valid for one year and do not renew automatically.
Customers choose whether to purchase another year of updates and support.
Manual renewal purchases may be refunded within 14 days of the renewal purchase, subject to this policy. We may decline a renewal refund where the renewed license benefits have already been materially used, except where applicable law requires otherwise.
What Happens After a Refund?
When a VendorHearth Pro purchase is refunded, the associated license may be deactivated or revoked.
This means the refunded license will no longer provide access to:
- VendorHearth Pro updates
- License validation and activation on additional installations
- Support associated with the refunded license
- Other services or benefits requiring an active VendorHearth Pro license
Refunding a license does not intentionally delete your WordPress website, events, vendors, applications, or other data.
Any continued use of software already obtained remains subject to the VendorHearth Software License Agreement (EULA) and other applicable terms.
Downloadable Software
VendorHearth Pro is a downloadable digital software product. Downloading or activating the software does not automatically eliminate your eligibility for the 14-day refund policy described above.
We reserve the right to deny refunds in cases of fraud, abuse, or attempts to obtain continued access to paid VendorHearth services without payment.
Processing Refunds
Approved refunds will generally be returned to the original payment method.
The time required for the refund to appear in your account may vary depending on the payment processor and financial institution.
Before Requesting a Refund
Having trouble with VendorHearth?
Please consider contacting us before requesting a refund. Many WordPress issues can be resolved quickly, and we’d like the opportunity to help.
You are not required to complete troubleshooting before requesting a refund within the applicable refund period.
Requesting a Refund
To request a refund, contact VendorHearth Support and include:
- Your name
- Email address used for the purchase
- WooCommerce order number
- A brief description of the reason for your request
We may request additional information reasonably necessary to locate and verify the purchase.
Changes to This Policy
VendorHearth may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date.
The refund policy applicable to a purchase will be determined by the policy and applicable law in effect at the relevant time.
VendorHearth
Built for markets. Made for organizers.